Service Delivery Manager: history and fun facts
Everything a curious kid might want to know about this job.
Did you know?
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A Service Delivery Manager is a bit like a conductor of an orchestra, making sure all the technology pieces play together.
Through history
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Long ago
Long ago, computers were so big they filled whole rooms. Today, people keep much smaller computers working every day, and helping them work well is a big part of this job.
Tools of the trade
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Dashboard
A dashboard is a screen full of colorful charts. It shows at a glance if any computer system is working well or needs help.
A day in the job
- 8:30 AMThe manager grabs a cup of tea and checks the dashboards to see if any system is slow or broken overnight.
Words to know
- Outage
- An outage is when a computer system stops working for a while. The team works quickly to get everything running again.
Quiz time
A Service Delivery Manager only works with computers and never talks to people.
A Service Delivery Manager helps keep technology working so people can do everyday things.