911 Dispatcher: history and fun facts
Everything a curious kid might want to know about this job.
Did you know?
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A 911 dispatcher can help you even before the helpers arrive. They can give calm steps to follow while you wait.
Through history
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Long ago
Long ago, people had to find a helper in person or send a message by hand. Today, a quick phone call can bring help to the right place.
Tools of the trade
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Headset
A headset has a microphone and headphones. It lets the dispatcher hear the caller clearly and talk while keeping their hands free to type.
A day in the job
- Start of the shiftThe dispatcher sits down, puts on the headset, and checks the screens and the big map. Then they are ready to answer the phone.
Words to know
- Dispatch
- To dispatch means to send helpers to the place where they are needed. A dispatcher is the person who sends them.
Quiz time
A 911 dispatcher drives the fire truck to the fire.
A dispatcher listens carefully to find out where help is needed.