Director of Customer Success: history and fun facts
Everything a curious kid might want to know about this job.
Did you know?
💡
Customer success helps people get so much good use from a thing they bought that they want to keep using it!
Through history
- 📞
Long ago
Long ago, helping customers meant people talking on the telephone. Today, helpers also use video calls and messages to show people how things work.
Tools of the trade
📊
Dashboard
A dashboard is a screen with colorful charts and numbers. It shows which customers need a helping hand.
A day in the job
- MorningThe director checks the dashboard to see which customers might need help today. Then the team meets to make a plan.
Words to know
- Onboarding
- Onboarding means the first steps of learning something new. It is like learning the rules of a new game before you play.
Quiz time
A Director of Customer Success helps people get the most out of what they bought.